Returns & Refund

We want you to love what you ordered, but let us know if something is not right. Every damaged product with the original brand logo and packaging is under our warranty for up to 1 year. For the process, your order will be eligible for returns and exchange with a valid payment invoice or confirmation email of purchase. If you have any more questions, please don’t hesitate to contact us via email at to receive a response within 03 business days.



The craft house wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help. These are standard return policies to keep in mind: 

  • You have 30 calendar days to return an item from the date you received it. 
  • All item(s) must be returned in an unused (saleable) condition, in their original packaging, with your order number and contact details for a full refund.
  • Only items that have been purchased directly from our website would be eligible to return. 
  • Please retain the proof of postage as we cannot be held responsible for parcels lost in transit.
  • Please note that The craft thouse will be responsible for the costs of returning the goods to us. 


How to make a return? 

Please include your proof of purchase in your package of returned item(s) with the products you wish to return.

Address all returns to:

8306 Vennard RD
Houston Texas 77034



Once we receive your return for returns by mail, we will process it within 07–15 business days. Depending on your bank's processing time, it may take up to 07 days after processing the return to reflect on your account.

If you have any further questions, we’re happy to advise you personally. Please reach out to us via email at 



We hope you love what you order, but in case you don’t. We are willing to send you a new one. Please remember that the returning item needs to be sealed in new condition within 30 days of the delivery date. 

If the item doesn't have an exchange option or received the item as a gift, you'll need to return the original item and expect a refund.  

If the item you're exchanging costs less or more than your original purchase, we'll issue a refund.